Frequently Asked Questions

General Questions

Q: Are your boots 100% authentic?
A: Yes. Every pair we sell is 100% genuine. We source from brand-authorised distributors who supply the same products to retailers worldwide. The boots come from the same production lines as those sold at Nike.com, adidas.com, and Pro:Direct. On top of that, we photograph every boot in-house before it goes live on our site. If you ever have any doubt after receiving your pair, you're protected by our 14-day hassle-free returns. We wouldn't have stayed in business for over a decade if we didn't sell the real thing.

Q: Why are your prices lower than other retailers?
A: We keep our prices competitive because we source directly from brand-authorised distributors and sell exclusively online. We don't have high-street shops, large marketing budgets, or head office overheads to cover. That means we can pass the savings straight to you. Our prices are lower, but our boots are the same authentic products you'd find anywhere else. Value matters as much as performance – that's what we believe.

Q: Do you have a physical shop?
A: No, we don't have a retail shop. We're an online-only retailer operating from our fulfilment centre. This is exactly why we can offer better prices than high-street stores. Everything we sell is photographed and checked in-house before it's listed on the site.

Q: Do you ship from the UK?
A: No. We ship from our fulfilment centre in Asia, where we hold real stock and dispatch every order directly. While we're not UK-based, we've been serving players across the UK, Europe and beyond for over a decade. Every order is packed and dispatched within 48 hours, with delivery typically taking 7–15 business days to most destinations and full tracking provided. The boots we send are the same authentic products you'd buy from any high-street retailer – just at a better price.

Q: How do I know the boot will fit?
A: We recommend checking the manufacturer's size guide on the product page before ordering. If you're unsure between two sizes, we suggest ordering the larger one – you can always return it for a refund under our 14-day policy. Just make sure to keep the boots unworn and in their original packaging. If you need specific sizing advice, email us at support@worldfootballkickz.com and we'll help you decide.

Orders & Shipping

Q: How long does delivery take?
A: Most orders arrive within 8 to 20 business days. For customers in the USA, UK, Ireland, Italy, Spain, France, Poland, Belgium, Austria, Sweden, and Australia, delivery is usually faster at 7 to 15 business days. Delivery times are estimates – actual delivery may be affected by flight schedules, weather, or customs. You'll receive a tracking number as soon as your order ships.

Q: Do I have to pay customs fees or import duties?
A: This depends on your country's import regulations. If customs fees or import duties are applied to your order, you are responsible for paying them. We recommend checking with your local customs office before placing an order. If you're unsure about import charges, please contact us before ordering and we'll help you understand what to expect.

Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, email us at support@worldfootballkickz.com as soon as possible. We process orders quickly, usually within 24–48 hours. If your order hasn't been dispatched yet, we'll do our best to accommodate your request. Once it's shipped, you'll need to follow our standard returns process.

Q: How do I track my order?
A: Once your order is dispatched, we'll send you a tracking number via email. You can use this number to monitor your package until it arrives. If your tracking shows "delivered" but you haven't received it, please contact us within 30 days of the delivery date and we'll investigate.

Q: What if my package is lost or delayed?
A: We take responsibility for every order. If your package is lost, delayed, or held by customs, contact us at support@worldfootballkickz.com. We will investigate and resend your order if necessary. No questions. No hassle.

Returns & Refunds

Q: Can I return boots if I don't like them or ordered the wrong size?
A: Yes. You can return your items within 14 days of the delivery date for a change of mind. Items must be unworn, unwashed, and in their original packaging. A 20% restocking and processing fee will apply. Return shipping costs are at your expense, and original shipping charges are non-refundable. Simply email support@worldfootballkickz.com to start the process.

Q: What if my boots are faulty or I received the wrong item?
A: If your item arrived with a manufacturing defect or you received the wrong product, we'll cover the full cost of return shipping and issue a full refund (including any shipping you paid to us) or send a replacement. Normal wear and tear, or damage caused by using FG boots on artificial grass, is not considered a manufacturer's defect. Just email us with photos of the issue, and we'll sort it out.

Q: How long does the refund process take?
A: Once we receive and inspect your returned item, we'll process your refund within 2–5 business days. The refund will be credited to your original payment method. Depending on your bank or card issuer, it may take a few additional days to appear in your account.

Q: Do I have to pay for return shipping?
A: For change-of-mind returns (wrong size, changed colour, etc.), yes – return shipping costs are at your expense. For faulty or incorrect items, we cover the cost of return shipping. If you need help arranging a return, our team can provide guidance on the most cost-effective shipping method from your location.

Dropshipping

Q: What is dropshipping?
A: Dropshipping is a simple arrangement. You sell boots on your own website. When you receive an order, you forward the shipping details to us through our website. We ship the boots directly to your buyer. You keep the profit. We handle the stock and delivery.

Q: How do I start dropshipping with worldfootballkickz.com?
A: 1. Register an account on our site. 2. Place an order and enter your buyer's shipping address. 3. Add a note in the comment box so we know it's a dropship order. 4. We process and ship the order within 48 hours. 5. We send you the tracking number. You pass it to your buyer. That's it. No middle-man markups. No hidden fees. Just boots delivered to your customer with your name on the package.

Q: Do you offer wholesale pricing for dropshippers?
A: Yes. If you're planning to order in volume, email us at support@worldfootballkickz.com with your requirements. We'll work out a pricing structure that works for both of us. Long-term dropshipping partnerships are welcome.

Q: Will my customer know the package came from you?
A: No. We ship every dropship order with your customer's shipping label. Our branding is nowhere on the package. Your customer buys from you – we stay behind the scenes.

Account & Security

Q: Is my payment information safe?
A: Yes. We use strict encryption for all transactions. We don't store your credit card or payment details on our servers. All payments are processed through secure payment gateways.

Q: What if I forgot my password?
A: On the login page, click "Forgot your password?" and follow the instructions. You'll receive an email with a link to reset your password.

Q: How do I create an account?
A: Click on the "My Account" link at the top of any page, then select "Create an Account." Fill in your details and you'll be ready to order or start dropshipping.

Q: Can I delete my account?
A: Yes. If you want your account and personal data removed, email us at support@worldfootballkickz.com with your account details and we'll do it for you within 5 business days.

Still have questions?
Our team is here to help. Email us at support@worldfootballkickz.com and we'll reply within 24 hours. No bots. Just real people who know boots.